Every international purchase is shipped via EMS Pos Indonesia (ems.posindonesia.co.id);
- Please inform us if you wish us to use your preferred courier service, we will try to accommodate your request if we could;
Shipping processing time
- As our store operates from Monday to Friday please take into your consideration that the payment confirmation received on the weekend and public holiday will be checked on the next business day;
- Your order will be shipped within 1-2 days after the payment received. This duration of time is to process your order, verify your payment, undertake the quality control, and pack your order before being shipped to your address;
Unfortunately we are not able to inform you the exact number of days needed to deliver your order to your address since it depends on your location, customs, as well as the postal service policy in your country. But the estimated delivery time is as below:
- Your order is shipped as registered mail*, which normally gets to global destinations within approximately 1-3 weeks;
*Registered mail mean that you will be able to follow the item by a tracking number that will be assigned to your package.
- If you wish for an Express delivery, please kindly contact us for the quote. The Express delivery services normally take between 5 -10 days to outside of Indonesia;
Please note that the delays might occur during the public holidays;
International rates may change based on the exchange rate. Shipping cost will be informed along with your total purchase soon after we receive your order;
Shipping fees will be charged based on the weight of your order;
Please also note that the standard shipping does not include insurance, please inform us if you would like to include shipping insurance for your purchase;
- We are not responsible for items lost in the mail. Insurance is the only way to protect your purchase during the shipping time;
Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.Please check with your country's customs office to determine what these additional costs will be prior to buying.
Shipping rules and restrictions
- As mentioned above, we are not responsible for items lost in the mail.
- We do not take responsibility if the courier cannot deliver the package on time due to incomplete, misspelled address or error in other shipping details information needed.